Frequently Asked Questions
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Below are answers to common questions about using a digital room key in your phone’s wallet to unlock your room. For questions specific to Apple devices, see our Room Key in Apple Wallet FAQ.
What is a digital room key in your wallet?
A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.
How can I tell if I can use a Wallet key?
If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.
I am not able to add my digital room key to Wallet. What should I do?
Don’t worry, you can always check in at the front desk when you arrive at the hotel in person.
Can I use a digital room key and a physical hotel key card at the same time?
Yes, you can use both.
What if I have multiple stays at a hotel?
Your room key will be automatically activated for each room that you have reserved.
What happens to my digital room key in Google Wallet if I lose my Android phone?
If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete or wipe the lost device. You can find, secure, or erase a lost Android device through Google Account Help.
Which devices support digital room key in Google Wallet?
- Android: Android 9 or higher with NFC turned on.
- Google Wallet: the latest version of the Google Wallet app (recommended).
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River Edge Inn
665 River Road, Gatlinburg, TN 37738
865-436-9292
About River Edge Inn
Tucked in downtown Gatlinburg, River Edge Inn has welcomed guests to the Smoky Mountains for decades. Enjoy renovated rooms with fireplaces, private balconies and jetted tubs, a seasonal outdoor pool, and the Parkway just a short walk away.